Redesigning Core Banking for Efficiency & Usability
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In collaboration with the ux research and engineering team, I conducted heuristic evaluations and usability testing on the existing platform to identify friction points. 📌 Heuristic Evaluation Results: * Severity rating: 4.0 (high usability concerns) * Major issues: Navigation complexity, inefficient workflows, lack of real-time feedback 📌 User Interviews & Usability Testing: Administrators from financial institutions were interviewed to understand how they interact with the platform. The key insights revealed: * Recurring transactions were difficult to manage manually due to the lack of a robust standing instructions feature. * Report generation was inefficient, requiring multiple steps that frustrated users. * Global search was non-existent, making it hard to locate customer records quickly.
Once the redesign was completed, I collaborated with the research team to conduct usability testing on each module to validate the improvements. 📌 Report Module Usability Test Results: * 100% Task Completion Rate (all test users completed tasks successfully) * 0% Error Rate (no mistakes made during tasks) * 0% Help Requests (users found it intuitive without external assistance) 📌 Overall Usability Improvements: * Usability severity rating reduced from 4.0 to less than 0 (highly improved UX). * Admin satisfaction increased significantly, with positive feedback on efficiency.